Customer Testimonials
Zeigler Cadillac handled my situation with the utmost respect, diligence, and care. They asked questions to get the full scope of what I needed. They offered suggestions for optimal service. I am very satisfied with Zeigler Cadillac. I recommend them for service and care to all Cadillac owners. They will take care of you.
David and Ruthie were very pleasant and explained to me about everything that was going to be done,I love every one at Ziegler, I've been with Ziegler for over 7 years,I love you guys so much that I travel over and hour to come to you for my car needs great service great people to work with ??????
Good They help me answer my questions, friendly. I was offer an free Uber drive to my house. Because my car stayed. I appreciate the free drive.
The whole process was smooth and efficient. David had amazing customer service. A real VIP experience!
The service was great! Ruth was very helpful, she explained everything ahead of the time and was very patient with us!
Great experience getting my car serviced. David was friendly, helpful, and made everything easy. I really appreciate the great customer service, as always!
Yasmin and the team at Ziegler Service Center provided outstanding 'white-glove' service! They picked up and serviced my Optiq, which saved me a ton of time. Truly a hassle-free and premium Cadillac experience!"
(Translated by Google) All the staff are kind, accurate, and honest in their work. I really want to come to Chicago, even from far away, for my regular checkups. (Original) 직원모두 친절하고 정확하고 정직하게 일을처리하네요 멀리서라도 꼭 사카고로와서 정기쳌엎울 허고샆어요
My experience at Lincolnwood Ziegler was stress-free and if I ever buy a another car it will be from Ziegler. Thanks again to Jonathan Moscovitch and his partner Gus, for me going home with a smile. 😁
Customer service they are not friendly. You don’t even see smile on their face. They look like tired of the job.
Transparent, communicative, and dealt with my warranty company so don’t have to…clean and always someone there to answer questions
Good and detail service
Over a great customer service. He was very knowledgeable and what he was telling me very helpful and at the end of the day did an awesome job.
I feel the service dept has upped their game over the last year.
Stopped by the dealer to charge our car. Fadi was super helpful! Great service and great people!!
Drove all the way from Wisconsin to Illinois to purchase my vehicle. Shout out to Alex for the clear communication before my arrival and he was waiting outside of the dealership when I arrived. Thanks again to Alex for making my purchasing experience a great one!! I highly recommend purchasing a vehicle at this dealership is you are looking for something high quality with attention to detail. They made my dream car purchase a possibility. I've gotten so many compliments on my suv and I have referenced your dealership for quality vehicles at good prices. Fady in the finance ... Read More Google - Jul 28, 2026
We just purchased a new XT5 and Pedro was very informative and helpful. Ziegler was also terrific when we needed to service our previous Cadillac. Will definitely make use of their car wash in the future too!
The service was great and on time! Ms Ruth Garcia explained everything in detail and in advance! She made it very easy! Thanks
Service clerk was Amazing ( (Ruth) 👍
Very quick and efficient.
As always, excellent customer service, took me without giving me grief about running a little late.
Great customer service. Very efficient with her job. Setup up a ride home in 5 min. Same as my pick up.
Very pleasant and informative interaction with Yasmine, comfortable waiting area. Service was in timely manner. Thank you
Completely satisfied The dealership was courteous and informative. I was attended to promptly and the service was impeccable.
Service center is great! Yazmin and Ruthee are the best. They help out with anything i need and go above and beyond when it comes to accommodations n help beyond the basics this goes for the service manager too! Appreciate everyone there all around!🙌
Sales and Finance great team!
Very helpful staff left there today with a new car. Everyone was great and had plenty of knowledge on cars. Definitely recommend this place for others go and look for Pedro and Fadi they are both remarkable.
I had an excellent experience purchasing my vehicle from David Urrutia. From start to finish, he was professional, knowledgeable, and genuinely focused on helping me find the right vehicle rather than pressuring me into a sale. He answered all of my questions honestly, made the entire process smooth and stress-free, and kept me informed every step of the way.
David’s outstanding customer service, attention to detail, and friendly attitude made this one of the best car-buying experiences I’ve ever had. I truly appreciated his transparency and willingness to go the extra mile to make sure I was happy ... Read More Google - Jul 9, 2026
Them service team is amazing here, I would recommend Zeigler Cadillac to everyone. I never had an issue with them, they make sure all my questions are answered in a polite and professional manner, ( even when it's not the brightest question, lol ).
Great customer service Great customer service very thorough. Very informative. The reason I come back is your customer service
The dealership handled my repairs with professionalism I was well pleased with the service and experience.
Great attention to details. Always deliver. Was able to fix my car and have it ready the very next day.
Great. Great great great great great great great Great great great great great great great
Yasmin did a great job and kept me informed throughout the entire car service process.
I go to this dealership specifically because they treat you like a friend, not just another customer. The service team is always efficient and takes the time to explain what needs to be done and why if they recommend any additional work. I also really appreciate that the sales staff doesn’t pressure or interrupt you while you’re there for service, which has been my experience at other dealerships. It’s a refreshing, customer-focused experience, and that’s why I keep coming back.
Ruthee, my service advisor, was extremely helpful and professional. All went smoothly and I appreciate her help
Friendly and professional I'd give her a 5 Tight and professional service worthy of Cadillac
Always a great experience. Great staff in service! Keep up the good work team, thanks for always being so professional
Communicative and honest. Will continue coming back. Zeigler has been easy to work with and time efficient
Great place to buy a car and service it as well, wonderful customer service.
Yazmin was a great help & her customer service was excellent.
From beginning at my call to the dealership she found a time slot to meet my needs. She made sure I received the service that I needed and reviewed the list with me taking care that I understood what each item was. She called me at my office when there was a choice between services to be made and explained the choices. And when the shop was finished with my car (and it was washed and shiny) ((it caught me by surprise as the dealership finished so quickly)) Ruthee organized an Uber to take me back to Zeigler, explained what ... Read More DealerRater - Jun 25, 2026
Yazmin was very polite and helpful. She and the rest of the staff did an awesome job!
We really appreciate the services of Alex and David, Sales Manager! David was very thorough and professional! Alex provided great feedback and customer service. Thanks to Ziegler for your service!
Arrived on time due the appointment. Check in was quick and seamless. Excellent customer service
Ruthie was awesome. She took care of all my needs and gave me great customer service. I would highly recommend her to all my family and friends
Ruthee is professional, always ready to find a way to solve the problems, she goes further with insurance coverage solutions, payment options, in short she helps a lot
it was very good service. they put my license plate on and everyone was super friendly. everything worked out
Yazmin made me feel like Zeigler's favorite customer when I brought my 2017 Xt5 back for a recurring backup camera failure. She offered me a loaner until my car could be repaired to minimize my inconvenience. And, it wasn't just Yazmin, all of my staff encounters were very friendly and competent.
Good communication and willingness to accommodate They try to take care if me. I did feel supported under nit so pleasant circumstances
Pedro was great doing business with. In and out and got the vehicle I wanted!
Dealership is very professional, the service manager, Ruthee is very kind and truly professional about job
It was an incredible experience because I was in and out of there before I knew it with a freshly washed car and everything working perfectly. I felt like a real VIP.
Ruthee was very knowledgeable and helpful. She answered all of my questions and concerns Ruthee Garcia was very awesome.
Very prompt, friendly and efficient service Ruthie answered all my questions and helped me look into my service contract, she insured great service
Very professional The dealership was very clean Everyone was professional Prompt and accommodating to needs of my appointment
Wonderful It was a pleasant experience. The communication about what was going on was great ????
Great customer service and my car was serviced in a timely matter Amazing customer service
Staff was very welcoming! The process from inquiry through purchase and delivery was detailed and fast. Would definitely purchase from them again!
omar brought it home and I'm super happy ❤️❤️❤️ I love this SUV!!Now I'm sending my daughter there.
Very easy to get appointments and phone calls, very smoothly address it, and when I reached service she care my care and explain everything is very important things, till I check out
Each visit gets better. Give stars the waiting area is a also kept clean too
For a premier dealership POOR Credit card surcharge xxxxxxxx for Premier dealership will go elsewhere
Great service with great staff . Did my car oil change and the whole process was smooth.
Accommodating, comfortable, good service.
A good dealership visit feels easy from the moment you walk in. The staff is friendly, quick to help, and actually listens to what you need.
We had a great experience at Zeigler. Yasmin was wonderful, everything from start to finish was done professionally, and we really appreciate all the hard work it took to repair a 1985 Cadillac!
Pedro David and Fady were the best very professional, kind and patient they are the best!
(Translated by Google) Excellent service, especially the attention from Pedro Ballesteros, Omar, and Nate. (Original) Servicio Excelente, atención sobre todo Pedro Ballesteros , Omar y Nate
I replaced a tire during my recent visit, and the experience was excellent. David was friendly, knowledgeable, and transparent about my options and pricing. I’m very pleased with the service David has always given me and will gladly return!
Had a great experience and it was fast Excellent service everybody was polite in ruth was professional and had me up and out of there in no time
It was great, Yazmin and Ruthee were amazing and very helpful. Prompt On time Clean Friendly
Great Staff and service
Amazing people to work with. First and foremost, Nate and Pedro were such a delight to deal with. We truly enjoyed working with them and they treated us with the utmost respect. Unlike any conventional dealership experience. Very comfortable environment and truly made our experience very very worthwhile. 10/10 recommend coming here if you’re looking for a new vehicle.
Very professional very efficient answered all my questions Clean very attentive very helpful Showed me all the work that needed to be done
Excellent friendliness and excellent Service. Mr Gomez was great It could not have been better !
They are always there to help me. Very professional and personable. The service matches the high level of Cadillac.
Very good, great.
Commitment to detail and customer satisfaction in everything they do. When all other dealers have failed Zeigler stepped up!
Excellent service secretary. Nice service person . Great place to chill waiting for the car service .
All services personnel were very helpful with great personality, very friendly on what I am doing!
They always treat me well. The loaner seals the deal! Great perk. I hope I don't need to come back, but if I need repair, Zeigler is my place!
The individuals at Zeigler service, especially the gentleman that I dealt with Dave were absolutely superb. He could not have been more helpful than he was. I had asked him to show me some more information on the instruments and he did so in an efficient kind and very welcoming fashion I could not say more about your service. It was superb. Zeigler can be very proud of his staff
The Dealership provides excellent care. They recommend require service. They pay attention to details. They even washed the car upon completion of the service.
The Dealership provides excellent care. They recommend require service. They pay attention to details. They even washed the car upon completion of the service.
I wasn't in the market for a car, but was thrown into it after 3 years because my car broke down and the repair cost just wasn't worth it
After visiting 4 dealers in one day to haggle some numbers, trying to get a good deal.
I had an idea what I wanted, but I need a price I could afford.
Everyone I spoke too was nice. Leo was pretty helpful and a good listener. The sales manager also came into the conversation to help me get a pretty good deal.
One thing i hate about dealers is the buying ... Read More Google - Jun 4, 2026
I love this place! They always take such good care of me. Ruthee, one of the service writers Is always so nice and accommodating and does such a good job. Thanks Zeigler. I hope you are the ones that put the horrible Grossinger people out of business.
The attention was fast and friendly She took responsibility of checking the car and I guest following dealer rules
Dropped off car at 8:30 am for its first ever service (7500 miles)-- a tire rotation and multi-point inspection. It was noted that I was going to wait at the service center. I was informed that the service would take about 1.5 hours. At about 10:30 am, I was informed that a software update was available for the vehicle and would take about another hour. The software update was still occurring at about 1 pm, so the service center shuttled me home and then delivered the vehicle to our house later that afternoon.
Ruthee Garcia was kind, kept me up to date, and empathized ... Read More DealerRater - Jun 1, 2026